Frequently Asked Questions

We offer residential cleaning, commercial cleaning, end-of-lease and bond cleaning, carpet shampoo cleaning, lawn mowing and garden maintenance, deep cleaning and office cleaning across Australia. Whatever your space needs, we have a tailored solution to keep it spotless.

Yes. Our cleaners arrive fully equipped with professional-grade equipment, products and cleaning supplies, so you don't need to provide anything. If you'd prefer eco-friendly or fragrance-free products, just let us know and we'll happily use them.

Absolutely. Building Stars Cleaning Group is fully insured and every member of our team is trained, vetted and police-checked. You can welcome us into your home or business with complete confidence and peace of mind.

Yes. Every clean is tailored to your priorities. Whether you want us to focus on certain rooms, add extra tasks or follow a specific checklist, we'll build the clean around exactly what matters most to you.

Pricing depends on the size and condition of your space and the type of service you need. We always provide clear, upfront quotes with no hidden fees, so you'll know exactly what you're paying before we begin.

Yes. Requesting a quote is completely free and comes with absolutely no obligation. Simply tell us about your space and we'll provide a transparent, competitive price.

We offer flexible 7-day scheduling to suit your routine. Any pricing details, including weekend or after-hours work, are always made clear upfront in your quote so there are never any surprises.

Yes. We offer competitive rates and many customers find regular weekly or fortnightly cleaning very affordable, especially given the time it saves them. Regular clients often benefit from consistent, predictable pricing.

It's easy. Simply call us or fill in our online quote form with a few details about your space. We'll get back to you quickly to confirm everything and lock in a time that suits you.

We recommend booking a few days in advance to secure your preferred time, but we'll always do our best to accommodate urgent and last-minute requests, including short-notice bond cleans.

Yes. We offer weekly, fortnightly and monthly cleaning schedules, and you can adjust, pause or reschedule them any time. Wherever possible we send the same trusted cleaners so you enjoy consistent results.

Not at all. Many regular clients provide secure access so we can clean while they're at work or out. It's completely up to you — whatever you're most comfortable with.

While the final decision always rests with your property manager, we clean to detailed agent-approved checklists to maximise your chances of a full refund. We also offer a free re-clean within a set period if any issues are raised against the agreed checklist.

Carpet steam cleaning can be added to your end-of-lease quote and is often required under lease agreements. We'll let you know if it's recommended for your property and include it transparently in your quote.

We successfully remove the vast majority of stains using professional pre-treatment and hot water extraction. Some very old or permanent stains may lighten significantly rather than disappear entirely, and we'll always be upfront about what's achievable.

Typically between 2 and 6 hours depending on carpet thickness, airflow and weather. We use methods designed to speed up drying so you can get back to your routine as soon as possible.

Yes. We offer early morning, evening, overnight and weekend cleaning for commercial and office clients, so our work never disrupts your operations or your team's working day.

We offer both flexible ongoing contracts and one-off or periodic cleans for businesses. Our plans scale with your needs, backed by regular quality checks and a dedicated point of contact.

We proudly service homes and businesses across the greater metropolitan area and surrounding suburbs. Contact us with your suburb and we'll confirm availability right away — for larger jobs we're happy to travel further.

Yes. We back every clean with a 100% satisfaction guarantee. If something isn't right, simply let us know and we'll return to make it right — your trust matters more to us than any single job.

For end-of-lease cleans, we offer a free re-clean within a set period if your agent raises any issues against the agreed checklist, giving you complete peace of mind during your move.